Alicia smiling, arms crossedHi, I’m Alicia

I’m an analyst 📊 & builder 🛠️. I turn fuzzy business problems into clear requirements 📝the “we just want AI” kind, map the systems and data behind them, know when AI is the answer and when it isn’tsometimes it’s a spreadsheet, and get engineers and execs nodding at the same plan.

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Selected work

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The problem, what I did, and what changed.

Career history

  1. AI Product Specialist

    WPH Digital · Work Exposure Programme · May – Jul 2026

    Scoped requirements and built proofs of concept for generative and agentic AI solutions, translating between business and technical teams.

  2. Product Owner Intern

    What’s On! Campus · Jun – Dec 2025

    Turned usability gaps in government and education products into user stories, acceptance criteria and a prioritised backlog.

  3. Product & Operations Associate

    Neutopia.co · Aug 2024 – Dec 2025

    Ran UAT across 300+ test cases and redesigned onboarding, contributing to a 30% lift in client retention.

psst

Hiring, or building something?

I bring clear thinking, a builder’s habit, and the ability to get business and tech teams on the same page. I’m open to my next role in business analysis, product or AI, and always up for an idea worth building.

alicia.w.zien@gmail.com
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